“Implementing the IGNITE Performance Academy was a strategic decision for CISCO. We needed more than just training; we sought a fundamental behavioral shift. Their science-based, micro-learning approach, uniquely embedding human engagement, empathy, & executive storytelling, resonated deeply. It’s grounded in real-world application, not just theory.
Before the Academy, our competent team exhibited inconsistent executive-level engagement, Storytelling lacked structure, discovery felt transactional, & empathy was a concept, not a skill. Post-Academy, we’ve witnessed a tangible transformation. Our team is now more confident, curious, & consultative, approaching every interaction with intention. They ask better questions, craft compelling narratives, & engage in trust-building conversations, leading to increased services deal sizes across key accounts.
The growth in human engagement & empathy is remarkable. During a recent high-stakes negotiation, one of our CxO advisors leveraged empathetic inquiry & real-time competitive mapping, pivoting the conversation from product features to business impact, turning a stalled deal into a strategic win. Team members now freely share insights, referencing techniques like “Investigator vs. Professor” inquiry styles.
IGNITE didn’t just train our team; they rewired how we engage. The Academy was a catalyst for meaningful growth & long-term capability building through its Micro Learning Desktop & Mobile application post sessions, collectively this has profoundly impacted our ability to connect & close repeatedly.”